Nordkap

Six dashboards, one screen, and a support load that fell 41%. Twelve weeks of product design for a fleet of 240 vessels.

Client

Nordkap

Market

Norway

Engagement

Product design

Fee

€31,000

Duration

12 weeks

Shipped

August 2025

The problem

Nordkap's operators watched 240 vessels across six separate dashboards, each added for a different customer and never removed. Fuel lived in one, position in another, maintenance in a third that only opened in a legacy browser.

Support handled 1,400 tickets a month, and 61% of them were people asking where a number was.

The decision

We designed for the one question an operator actually asks — is anything wrong right now — and made everything else a second click. Five of the six dashboards were deleted, not merged.

We also cut real-time updates on every panel except alerts. Watching numbers twitch is not monitoring, and it was costing the team both attention and rendering budget.

DiscoveryInformation architectureInterface designDesign systemEngineering hand-off

What changed on screen

01 · Fleet view

Fleet view — 240 vessels as one sortable board; exceptions rise to the top on their own.

02 · Vessel detail

Vessel detail — fuel, position and maintenance on one scroll, in the order an incident is investigated.

03 · Alerts

Alerts — the only live surface in the product, with the acknowledgement trail attached.

04 · Design system

Design system — 68 components and tokens the in-house team has shipped against since.

Result

Measured six months post-launch against the equivalent period a year prior

−41%

Support tickets

Monthly volume, six months after launch.

Dashboards retired

Five deleted outright, one folded in.

−72%

Time to find a vessel

Measured with eight operators, before and after.

Components shipped

The system the team still builds against.

“Deleting five dashboards was the deliverable. Everything else followed from that decision.”

Head of operations, Nordkap · Bergen

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